기관회원 [로그인]
소속기관에서 받은 아이디, 비밀번호를 입력해 주세요.
개인회원 [로그인]

비회원 구매시 입력하신 핸드폰번호를 입력해 주세요.
본인 인증 후 구매내역을 확인하실 수 있습니다.

회원가입
서지반출
CYS-Net 효과성 검증연구 : 청소년상담연구 133권
[STEP1]서지반출 형식 선택
파일형식
@
서지도구
SNS
기타
[STEP2]서지반출 정보 선택
  • 제목
  • URL
돌아가기
확인
취소
  • CYS-Net 효과성 검증연구 : 청소년상담연구 133권
저자명
이창호,김동일,노성덕,최수미,김상수
간행물명
한국청소년상담복지개발원 연구보고서
권/호정보
2007년|(1 pages)
발행정보
한국청소년상담복지개발원|한국
파일정보
연구보고서|KOR|
PDF텍스트
주제분야
사회복지학
서지반출

목차

Ⅰ. 서론··················································· 1
1. 연구의 필요성 및 목적····································· 1
2. 연구내용··············································· 4
가. CYS-Net서비스 효과 평가도구 개발과 신뢰도 및 타당성 검증····· 4
나. 대상별 CYS-Net서비스 만족도 평가도구 수정과 신뢰도 및 타당성
검증················································ 5
다. CYS-Net서비스 효과성 평가 검증·························· 6
Ⅱ. 이론적 배경············································ 9
1. 국내외 만족도 조사모델 개관································ 9
가. 국외모델············································· 9
나. 국내모델············································· 11
2. 공공서비스전달에 대한 성과측정····························· 14
가. 공공서비스 전달모형에 대한 이해·························· 14
나. 공공서비스 성과측정의 기본 틀··························· 15
3. 총체적 평가의 개념과 구성요건······························ 16
4. CYS-Net 서비스 평가모델의 설계···························· 18
가. 측정대상············································ 19
나. 측정지표의 방향······································· 21
다. 측정지표의 구성······································ 22
Ⅲ. 연구방법·············································· 27
1. 조사 실시 대상 지역······································ 27
2. 평가도구·············································· 29
가. CYS-Net 서비스 효과 평가척도 - 청소년 내담자용············ 29
나. CYS-Net 서비스 만족도 평가도구························· 30
3. 조사방법 및 절차········································ 32
가. 온라인(On-Line) 조사 방법 및 절차························ 33
나. 오프라인(Off-Line) 조사 방법 및 절차······················ 38
Ⅳ. 연구결과·············································· 41
1. CYS-Net 서비스 효과성도구 신뢰도 및 타당도 검증·············· 41
가. CYS-Net 서비스 효과 척도 타당화························· 41
나. CYS-Net 서비스 만족도 척도 타당화······················· 46
2. CYS-Net 서비스 효과성 조사 결과··························· 63
가. CYS-Net 서비스 효과 검증결과··························· 63
나. CYS-Net 서비스 만족도 검증결과························· 69
Ⅴ. 결론 및 논의·········································· 111
참고문헌················································· 119
부 록··················································· 121
부록 1. CYS-Net 서비스 효과성 조사도구······················· 121
부록 2. 설문실시 회차별 CYS-Net 서비스 만족도 분석결과·········· 133

추천 연관논문