Purpose: This study was to examine the effects of career, training, supervisor support on the public sector case manager’s perceived knowledge and skills.
Methods: The participants were 452 case managers in public sector. The data were collected by self-administered questionnaires on case manager’s perceived knowledge, skills. The Partial Least Square(PLS) analysis was used to figure out the relationship between key variables.
Results: The result explains career and total hours of training on case management was non significant influential factor on case manager’s perceived knowledge, skills. In addition, according to the analysis, the level of supervisor support plays a role as a influential factor on case manager’s perceived knowledge, skills.
Conclusion: This study suggests that compulsory training for social worker in local authorities, systematic approach for case manager training in public sector, empowering case manager supervisor.